Warranty

Safety

To avoid hearing damage, make sure the volume on your music source is turned down before putting your headphones or earphones on.
Once your headphones or earphones are on your head or in your ears turn the volume up to a moderate level. Avoid listening to music at loud volume levels for prolonged periods of time as this may cause permanent hearing damage or hearing loss.
Your hearing is delicate and highly sensitive so please listen to your music responsibly, for more information please visit the Deafness Research Foundation www.drf.org
Don’t use headphones or earphones when it is unsafe to do so, for example, when operating a vehicle, cycling, crossing the road, or during any activity which requires your full attention and ability to hear.
You should be aware of your surroundings and use headphones / earphones responsibly.

Thank you for purchasing an Audio Chi product. In the unfortunate event that you experience problems with your purchase please contact us using the form below.
All Audio Chi products come with a 1 year limited warranty from date of purchase which covers the item against defects. The warranty process works as follows:
• You complete the form below
• Audio Chi will reply as soon as possible with a unique returns number
• You send the product back to the address provided along with your original receipt. We recommend you send using recorded delivery, the postage costs must be paid by you but we will refund these if the product is found to be defective and within 12 months of purchase at date of posting.
• Depending on the circumstances Audio Chi will either repair, replace or issue a discount voucher.